Terms & Conditions
1. Terms and Conditions of Use
Welcome to our website levelup.amoralle.com ("Website"). These Terms and Conditions of Use govern the access to and use of levelup.amoralle.com The access to and use of this website as well as the purchase of products on levelup.amoralle.com are based on the assumption that these Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by Glamoralle Ltd., with registered office in Latvia at Dzirnavu Street 3-13, Riga, LV-1010, business register number, tax code and VAT number 40103824697.
Request for further information can be made by sending to the address: [email protected]
Glamoralle Ltd. may amend or simply update all or part of these Terms and Conditions of Use. Any amendment or update of the Terms and Conditions of use shall be posted for our users on the Home Page of levelup.amoralle.com as soon as such amendments or updates have been made and shall be binding as soon as they are published on the website in this section. Therefore, you should regularly access this section on the website in order to check the publication of the most recent and updated Terms and Conditions of Use of levelup.amoralle.com. If you do not agree to all or part of the levelup.amoralle.com Terms and Conditions of Use, please do not use our website.
The access to and use of levelup.amoralle.com, including display of web pages, communication with Glamoralle Ltd., downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of levelup.amoralle.com and its contents. Glamoralle Ltd. shall not be considered liable for any use of the website and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Glamoralle Ltd. liability for intentional torts and gross negligence.
In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.
3. Intellectual Property Rights
All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, "Content"), is the property of Glamoralle Ltd. – a Latvian company whose registered office is located at Dzirnavu Street 3-13, Riga, LV-1010, business register number, tax code and VAT number 40103169775 – and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express wrote consent of Glamoralle Ltd. as the case may be.
Glamoralle Ltd. shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, the creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Glamoralle Ltd. shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.
Any reproduction, publication, distribution, display, modification, the creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Glamoralle Ltd. shall be carried out by you for lawful purposes only and in compliance with all applicable laws.
Service Content and Software:
You acknowledge and agree that the Service may contain content or features (“Service Content”) Except as expressly authorized by levelup.amoralle.com, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Service Content, in whole or in part. In connection with your use of the Service you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. If you are blocked by levelup.amoralle.com from accessing the Service (including blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). Any use of the Service or the Service Content other than as specifically authorized herein is strictly prohibited. The technology and software underlying the Service or distributed in connection therewith are the property of levelup.amoralle.com, our affiliates and our partners (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by levelup.amoralle.com.
4. Links to Other Web Sites
5. Links to levelup.amoralle.com
Please, contact Glamoralle Ltd. on the e-mail address [email protected] if you are interested in linking the Home page of levelup.amoralle.com and other web pages which can be publicly accessible. You are requested to contact the Glamoralle Ltd. for requesting our consent to link levelup.amoralle.com. Glamoralle Ltd. grants links to levelup.amoralle.com free of charge and on a non-exclusive basis. Glamoralle Ltd. is entitled to object to certain links to its website in the event that the applicant who intends to activate links to levelup.amoralle.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis Glamoralle Ltd. or the latter suppliers, or when Glamoralle Ltd. fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to levelup.amoralle.com or to use unauthorized meta-tags without Glamoralle consent.
6. Disclaimer on Content
Glamoralle Ltd. does not warrant that the contents of the website are appropriate or lawful in other Countries outside Latvia. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this website and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by levelup.amoralle.com shall be your exclusive and personal responsibility. Glamoralle Ltd. has also adopted measures to ensure that the content of levelup.amoralle.com is accurate and does not contain any incorrect or out-of-date information. However, Glamoralle Ltd. cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.
Moreover, Glamoralle Ltd. cannot guarantee that the website will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our website please contact our Customer Service by writing to the following e-mail address: [email protected] Glamoralle Ltd. representative will be at your disposal to assist and help you to restore your access to the website, as far as possible. At the same time, please contact your Internet services or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow levelup.amoralle.com to operate without any suspensions, interruptions or discontinuity due to updating the website. Glamoralle Ltd. has adopted adequate technical and organizational security measures to protect services on levelup.amoralle.com, integrity of data and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/ non-confidential information regarding users of levelup.amoralle.com, and to avoid unauthorized or unlawful access to such data and information.
7. Our Business Policy
Glamoralle Ltd. has adopted a business policy; its mission consists of selling products through its services and its website to "consumer" only. "Consumer" shall mean any natural person who is acting on levelup.amoralle.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on levelup.amoralle.com. Glamoralle Ltd. shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the Terms and Conditions of Sale and these Terms and Conditions of Use.
8. Governing Law
These General Terms and Conditions of Use are governed by Latvian law.
9. Access and Use of the Service
9.1 Use Description: The levelup.amoralle.com service, and any content viewed through our service, is solely for your personal and non-commercial use. With your levelup.amoralle.com purchase we grant you a limited, non-exclusive, non-transferable, license to access the levelup.amoralle.com content and view your course(s) through the service on a streaming-only basis for that purpose. You agree not to use the service for public performances. levelup.amoralle.com may revoke your license at any time in its sole discretion. Upon such revocation, you must promptly destroy all content downloaded or otherwise obtained through the service, as well as copies of such materials, whether made in accordance with these Terms of Service or otherwise.
9.3 Member Account, Password and Security:You may never use another's account, and you may not provide another person with the username and password to access your account. You are fully responsible for any and all activities that occur under your password or account, and it is your responsibility to ensure that your password remains confidential and secure. You agree to (a) immediately notify levelup.amoralle.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. levelup.amoralle.com will not be liable for any loss or damage arising from your failure to comply with this Section.
9.4 Modifications to Service: levelup.amoralle.com reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that levelup.amoralle.com will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service. We have no obligation to retain any of Your Account or Submitted Content for any period of time beyond what may be required by applicable law.
10. Terms and Conditions of Sale
Request for further information can be made through our email address [email protected]
11. Our Business Policy
11.1 The Vendor offers products for sale on levelup.amoralle.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".
11.2 "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on levelup.amoralle.com.
11.3 The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.
11.4 These General Terms and Conditions of Sale (together with the documents referred to herein) (??) regulate the offer, transmission and acceptance of purchase orders relating to products on levelup.amoralle.com between the users of levelup.amoralle.com and the Vendor.
11.5 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on levelup.amoralle.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of levelup.amoralle.com and third parties.
11.6. How to Execute a Contract with the Vendor
11.6.1. To place an order for the purchase of products on levelup.amoralle.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.
11.6.2. The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product and the terms and conditions for returning purchased products.
11.6.3. An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.
11.6.4. Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
11.6.5. The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form by logging in and visiting the section called “Mana bibliotēka”, in the My Profile area.
11.6.6. Before submitting the order form, you will be asked to identify and correct possible input errors.
11.6.7. English is the language used for executing contracts with the Vendor.
11.6.8. After your order form has been submitted, the Vendor will process your order.
11.6.9. The Vendor may not process purchases when there are not sufficient guarantees of solvency when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on levelup.amoralle.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order.
11.6.10. By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on levelup.amoralle.com.
12.1. Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
12.2. In case of payment by Credit/Debit Card/PayPal, our payment system ensures secure transactions, since all financial information (credit card number, expiry date, etc.) go directly to Stripe which, thanks to a VeriSign-certified system based on SSL 128-bit encryption protocol, guarantees the security of online transactions. Such financial information will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police.
13. Shipping and Delivery of the Products
For the specific product, shipping and delivery procedures contact [email protected]
14. Consumer Rights and the Cooling-Off Period for Physical products
14.1 If you are a Consumer, you may cancel your contract with the Vendor in relation to physical products purchased from amoralle.com, without any penalty and without specifying the reason, by notifying the Vendor in writing within fourteen (14) working days, beginning with the day after you received the products. In this case, you will receive a full refund of the price of the products.
14.2 You should return the products to the Vendor within fourteen (14) working days from the date you have received the product. The products have to be returned in the same condition in which you received them, all expenses related to customs and shipping are covered by the customer. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
14.3 To return the products you should notify us within fourteen (14) working days, (beginning with the day after you received the products) by writing to e-mail [email protected] You should keep a record of your cancellation notice; the products should not have been used, worn, washed or damaged - if there are any stains to be found on the product, it is considered as used, and we can keep the right to deny the refunding procedure. The identification tag should still be attached to the products with the disposable seal; the products should be returned in their original packaging and returned to the Vendor within fourteen (14) working days from the receipt.
14.4 If you return the physical order within the fourteen (14) working days, we will process the refund due to you as soon as possible and, in any event within thirty (30) days of the day on which you gave notice of your return. The Vendor will refund the price of the product in full. You will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty or defective.
14.5 You can return the products to the Vendor either by:
packaging the relevant products securely and sending them to the Vendor. For your protection, we recommend that you use a courier service if you choose to return the goods other than via the pre-paid mechanism and approved courier or bringing it to the Amoralle Shop on Brivibas 33, Riga, Latvia within fourteen (14) working days from the receipt.
15. Items Returned Because They are Damaged, Defective or Incorrect
15.1 If you are returning a physical product because of an error on our part or because it is damaged or defective, we will organise a courier to your address to pick up the damaged or faulty items and cover the costs of returning it to us.
15.2 You must notify the Vendor of an error in respect of the products delivered or of a damaged or defective product within fourteen (14) days of receipt if a product becomes faulty after the thirty (14) days please contact Customer Service to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
15.3 To return the products you should notify us in writing as soon as practicable and in any event within fourteen (14) working days on e-mail [email protected] You should keep a record of your return notice; the products should not have been used, worn, washed or damaged; the identification tag should still be attached to the products with the disposable seal; the products should be returned complete and unused, with their original packaging; the products should be returned to the Vendor within previously mentioned fourteen (14) working days.
15.4 The Vendor will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day, we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product.
Subject to acceptance by the Vendor of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery to the Vendor. In the event that the Vendor finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery the Vendor reserve the right to retain the products and the purchase price and recover the Vendor's fees and expenses from you.
15.5 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.
15.6 The value date for the credit shall be the same as the value date of the original debit and consequently, you shall not suffer interest losses.
15.7 We will usually refund any money received from you using the same method originally used by you to pay for the purchase.
15.8 The Vendor will refund the price of the products in accordance with the applicable time frame mentioned before. The Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example delays caused by Credit Card/Debit Card companies refund policies.
16.2 You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of levelup.amoralle.com.
17. Governing Law
These General Terms and Conditions of Sale are governed by Latvian Consumer law
18. Amendments and updates
The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions of Sale shall be effective as of the date of publication on levelup.amoralle.com.
19. Return Policy
Our purpose is to guarantee your full satisfaction. If for any reason whatsoever, you are not satisfied with your physical product order, you have your right to return purchased products within fourteen (14) working days from the date on which you received them from amoralle.com. Returned items must be shipped back to the Vendor within fourteen (14) working days from the date the package was delivered to you. The products may be returned by dispatching the package through the shipping agent indicated by the Vendor, or through another shipping agent.
It is not possible to return an item in exchange for another.
20. Return Policy for online products
20.1 Refunds are not available for customers who has purchased “Meistarklase”, “Visas meistarklases” or other already recorded videos. Refunds are not available for accounts which have violated the terms of service; violations are determined at levelup.amoralle.com sole discretion. If levelup.amoralle.com determines that you are abusing our refund policy, we reserve the right to suspend or terminate your account and refuse or restrict any and all current or future use of the Service without delivering a refund.
21. Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
We invite you to correctly fill in and submit the online Return Authorization Request to the Vendor within fourteen (14) working days for physical products from the date of your receipt thereof: the products have not been used, worn, washed, modified or damaged; the identification tag is still attached to the products with the disposable seal; the products are returned in their original packaging; the returned items must be shipped back to the Vendor within fourteen (14) working days from the date the package was delivered to you. For the online products it’s 48 hours after purchase.
You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.
Costs of shipment (also custom duties) to return products are the responsibility of the customer.
22. Refund Times and Procedures
After the Vendor has received the returned physical products and checked that the products meet all requirements mentioned in Article 1 of Return policy, you will receive an e-mail that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card), the refund procedure may start anytime within 30 days from when the Vendor was informed of your decision to exercise your right to return the purchased products. The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used.
Purchase by Credit/Debit Card: refund time will depend on the Credit Card company policies - usually up to 5 working days.
We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss.