The website levelup.amoralle.com is managed by Glamoralle Ltd., a Latvian company with its registered office in Latvia at Dzirnavu Street 3-13, Riga, LV-1010, business register number, tax code and VAT number LV-40103824697.
1. Our Policy
Everyone has the right to protection of his/her personal data. Glamoralle Ltd. respects its users' right to be informed regarding the collection of and other operations involving their personal data. In using data that may directly or indirectly identify you personally, we will apply a principle of strict necessity. For this reason, we have designed levelup.amoralle.com in such a way that the use of your personal data will be kept to a minimum and will not exceed the purposes for which your personal data was collected and/or processed; we do not process your personal data when we can provide you with services through the use of anonymous data (such as marketing research made for improving our services) or by other means which allow Glamoralle Ltd. to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address).
Glamoralle Ltd. determines the purposes and means for processing your personal data, including security measures, as Glamoralle Ltd. controls levelup.amoralle.com users’ personal data.
2. Who Processes Your Personal Data
Glamoralle Ltd. controls the use of levelup.amoralle.com users’ personal data; Glamoralle Ltd. autonomously determines the purposes and means of processing personal data and the instruments used, including those for security measures. Due to organizational and operational purposes only, we have appointed certain third-party entities - data processors, that will also process personal data belonging to levelup.amoralle.com users for purposes strictly connected to the performance of services on levelup.amoralle.com including the sale of products.
The third party has been chosen by Glamoralle Ltd. because of their experience in processing personal data and it provides sufficient guarantees regarding compliance with data processing laws (including the technical security measures governing the processing to be carried out). In processing the personal data of levelup.amoralle.com users, the third party shall act only on instructions from Glamoralle Ltd. We regularly check that third party complies with our instructions and that it continues to provide sufficient guarantees regarding their full compliance with the provisions on personal data processing.
Aside from the third party appointed for personal data processing, your information will be made available also autonomous controllers, for purposes related to supplying services requested by the user (for example, for purchase transactions). For more information on the matter, see section 7 (To Whom Your Personal Data Will Be Disclosed).
Please contact our Customer Service or send us an e-mail at [email protected], in order to receive a full list of data processors.
3. What Personal Data We Collect
Information about you.
While parts of the services may not require you to provide any information that can directly identify you by name (such as if you choose to browse the website without logging in), the specific types of information we collect will depend upon the services you use, how you use them, and the information you choose to provide. The types of data we collect directly from you includes:
- Email address
- Log-in credentials, if you create a Level Up Amoralle account
- Billing information, such as shipping address, zip code, credit or debit card number, verification number and expiration date
- Information about purchases or other transactions with us
- Information about your customer service interactions with us
- Demographic information such as your gender
- User-generated content you provide to us, such as when you comment on content on the services, respond to a survey request, review a class, or participate in the public forums
- Classes in which you enroll
- Any other information you choose to directly provide to us in connection with your use of the Services
Information about others. If you request that your purchase be provided to someone other than yourself (such as a gift recipient), we use the information you provide about the other person to fulfill the shipment.
4. How We Collect Your Personal Data
Glamoralle Ltd. directly collects personal data and information from its users when they register online with levelup.amoralle.com or when they send purchase orders of products sold on the website in order to finalize e-commerce transactions.
For example, we collect information from you through:
- The services you use or processing your orders
- Requests or questions you submit to us via online forms, email, or otherwise
- Your participation in contests
- Any reviews that you submit about the services
- Account registration and administration of your account
- Uploads or posts to the services
- Requests for customer support and technical assistance
When you are using levelup.amoralle.com, some personal data might be collected automatically (through "cookies" as stated in section 9), for example, when we automatically collect users' IP addresses and other information regarding the users' data traffic or the users' preferences in the choice of services provided on this website and of the products purchased through the provided services. This information and data are collected directly and automatically by the website as part of its operational functions. This information and data are then processed in a collective and anonymous way for commercial purposes in order to optimize the services provided on levelup.amoralle.com for the needs and preferences of the website users.
Information we collect through automated means.
When you use our services, we and our service providers (data processors that work on our behalf) may use a variety of technologies, including cookies and similar tools, to assist in collecting this information.
Websites. When you use our website, we collect and analyze information such as your IP address, browser types, browser language, operating system, software and hardware attributes (including device IDs) referring and exit pages and URLs, the number of clicks, pages viewed and the order of those pages, date and time of use, content watched, total minutes watched, error logs, and other similar information about how you use the website.
Location Information. When you use the services, we and our service providers may automatically collect general location information (e.g., IP address, city/state and/or postal code associated with an IP address, city/state) from your computer or mobile device.
5. How We Use Your Personal Data and for What Purposes
Your personal data are collected and processed by Glamoralle Ltd. for purposes which are strictly connected to the use of the Website, its services and to purchase products on levelup.amoralle.com However, your personal data may also be used for other processing operations within the limits of such purposes.
In particular, your personal data shall be processed for the following purposes:
A. when you require assistance from our Customer Service, we collect your personal data (for example, your name and surnames, e-mail address and password) for purposes strictly necessary to provide you with services related to levelup.amoralle.com and to the purchase of products on levelup.amoralle.com;
B. when you execute purchasing procedures for products sold on levelup.amoralle.com, we collect your personal data (such as personal details, e-mail address, address, Credit Card numbers, bank code and telephone number) on your order form only for the purpose of selling the products ordered by you;
C. when you require technical assistance, we collect your personal data in order to provide you with information on browsing, browser compatibility and viewing or loading levelup.amoralle.com web pages.
Your personal data is mostly processed by electronic means and in some circumstances by paper-based means, such as when the processing of your personal data is required for preventing fraud on levelup.amoralle.com Your personal data shall be stored in a way which allows Glamoralle Ltd. to identify you for the period necessary for the purposes which the data was collected for and subsequently processed and, in any case, in accordance with applicable law. Please report any modification of your personal data to [email protected], in order to ensure that your personal information is always accurate and up-to-date, relevant and complete.
Your personal data shall not be disclosed to third parties for purposes which are not permitted by law or without your explicit consent.
Your personal data may only be disclosed to third parties when it is necessary for processing an order. Moreover, your data may be disclosed to the police or to judicial authorities, according to law and upon a formal request by such entities, for example in the event Glamoralle Ltd. need to prevent fraud on levelup.amoralle.com (anti-fraud services).
Data processors will also have access to your personal data as stated in section 2 for the specific purposes stated therein. In all the above circumstances, your consent for data processing is not required. Your personal data will not be transferred abroad to non-EU countries that do not ensure an adequate level of protection of individuals. Should this be necessary in order to supply services or to execute a contract for the purchase of products, your personal data shall be transferred to such non-EU countries only after the execution of specific contracts between Glamoralle Ltd., and such entities in accordance with applicable law and regulations.
We wish to inform you that Glamoralle Ltd. shall process its users' personal data for purposes that are strictly connected to the supply of services on levelup.amoralle.com, execution of contracts related to the sale and purchase of products on levelup.amoralle.com and, after receiving your consent, to send you information on new commercial initiatives which are strictly connected to the Website activities and services.
Glamoralle Ltd. shall process your personal data for direct marketing purposes, including by e-mail, only after receiving your consent.
We, or our service providers, use your information for various purposes depending on the types of information we have collected from and about you, in order to:
- Provide you with updates and information about classes in which you have enrolled
- Contact you by email, postal mail, or phone regarding Level Up Amoralle and third-party products, services, surveys, research studies, promotions, special events and other subjects that we think may be of interest to you
- Customize the advertising and content you see on levelup.amoralle.com, social media or other web pages.
- Help us better understand your interests and needs, and improve the Services, including through research and reports, and test and create new products, features, and services
- Secure our websites and resolve issues being reported
- Comply with any procedures, laws, and regulations which apply to us where it is necessary for our legitimate interests or the legitimate interests of others
- Establish, exercise, or defend our legal rights where it is necessary for our legitimate interests or the legitimate interests of others
Glamoralle Ltd. may have access to third parties personal data which was directly disclosed by their users, for example when a user bought a product to be sent to a friend, when the user paying for the product is different from the recipient of the product, or when a user wishes to recommend to a friend a service of levelup.amoralle.com or the sale of a particular product.
6. What Happens if You Do Not Disclose Your Personal Data to Glamoralle Ltd.
Granting your personal data to Glamoralle Ltd. (in particular, your personal details, your e-mail address, your address, your Credit/Debit Card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on levelup.amoralle.com, supplying other services provided on the website upon your request, or when your personal information is needed to fulfil obligations required by law or regulations.
The refusal to provide Glamoralle Ltd. with some of your personal data necessary for performing the above purposes may consequently prevent Glamoralle Ltd. from processing your order for the purchase of products sold on levelup.amoralle.com or from supplying other services provided on levelup.amoralle.com, such as Customer Care services, sending the Newsletter or fulfilling obligations required by law and other regulations. Therefore, failing to provide data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on levelup.amoralle.com or not providing levelup.amoralle.com services.
Disclosure of further personal data to Glamoralle Ltd. other than that required for fulfilling legal or contractual obligations or for providing the services requested, is, on the contrary, optional and does not have any effect on the use of the web site and of its services or on the purchase of products on levelup.amoralle.com.
In some circumstances and if required, from time to time we will duly inform you if the personal data you are disclosing to Glamoralle Ltd. is compulsory or optional. We will point out to you whether the disclosure of your data is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for providing the required services on levelup.amoralle.com and for the purchase of products on levelup.amoralle.com. Failing to provide optional personal data will not imply any obligation or disadvantage to our users.
7. To Whom Your Personal Data Will Be Disclosed
Personal data will be disclosed to third party companies that provide, on behalf of Glamoralle Ltd., specific services as data processors or to other recipients of personal data collected by Glamoralle Ltd. that autonomously process your personal data only for the performance of a contract for purchasing products on levelup.amoralle.com and only when such purpose does not exceed the purposes for which your personal data was collected and subsequently processed and, in any case, according to applicable laws and regulations.
Personal data will not be disclosed to third parties or disseminated or transferred without informing our users of such disclosure/dissemination/transfer, without their consent and, in any case, in accordance with the law.
8. Security Measures
It is advisable that your computer is provided with software devices that protect network data transmission/receipt (such as updated antivirus systems) and that your Internet service provider takes appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).
Glamoralle Ltd. processes your personal data only after receiving your consent, freely expressed, in order to send you advertising material and direct marketing or other commercial communications, including by e-mail, which does not fall within customer requested services provided by levelup.amoralle.com Each time your consent is required, we will inform you in advance and we will give you the option to either provide or refuse your consent for the use of your personal data, including your e-mail address, for the above purposes, by ticking the appropriate boxes.
We wish to inform you that Glamoralle Ltd. and levelup.amoralle.com may process your personal data also without your consent in certain circumstances provided by law, such as when such processing is necessary for performing a legal obligation to which Glamoralle Ltd. and levelup.amoralle.com are subject or when such processing is necessary for performing obligations undertaken in contracts with the users (such as, for example, if you purchased products on levelup.amoralle.com or if you asked to use specific services through our website).
In any case, we wish to inform you that Glamoralle Ltd. guarantees that its users may exercise, at any time and without having to state their reasoning, their right not to receive future communications connected to particular services upon request.
11. Your Right to Access Personal Data and Further Rights
You are entitled to obtain, at any time, confirmation from Glamoralle Ltd. as to whether or not data relating to you is being processed, whether the data is not yet registered, and the communication in intelligible form of the data undergoing processing.
Moreover, you are entitled to receive from Glamoralle Ltd. information on the source of your personal data; the purposes and way of processing your personal data; the logic involved in any electronic data processing; details of the data controller and of the data processors; the names of the entities and categories of entities to whom your personal data may be disclosed or who may access your personal data, for example, as a data controller or a party so appointed.
A. the updating, adjustment or, when you have an interest in such, the integration of your personal data;
B. the deletion, the transformation into an anonymous form or blocking of your personal data (unlawfully processed), including data which does not need to be stored for the purposes for which it was collected and subsequently processed;
C. the confirmation that the operations above have been reported (together with the contents of the same) to whom the data was disclosed or disseminated, except when it becomes impossible or if the means used are clearly disproportionate to the right’s protection.
You are entitled to object, in whole or in part:
A. for legitimate reasons, to the processing of your personal data, even if it is related to the purposes for which it was collected;
B. to the processing of your personal data for advertising or direct marketing purposes or in order to carry out marketing research or commercial communications.
You may freely exercise your rights at any time, provided that you do so in compliance with applicable laws, by sending your request to Glamoralle Ltd. to the following e-mail address:[email protected] We will reply to you as soon as possible.
12. Links to Other Web Sites
If you wish to receive further information on how Glamoralle Ltd. processes your personal data, please send an e-mail [email protected] Should you require any further information on your rights and on personal data protection law you can contact the personal data protection authority at the following address: Blaumaņa ielā 11/13-11, Rīgā, LV-1011, Tālrunis: 67 22 31 31, Fakss: 67 22 35 56, E-pasts: [email protected], tīmekļa vietne: www.dvi.gov.lv
14. Governing Law
16. Online Analytics and Advertising
We may use third-party web analytics services (such as those of Google Analytics) on our Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.
If you receive email from us, we may use certain analytics tools, such as clear GIFs to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.
The Services may integrate third-party advertising technologies that allow for the delivery of relevant content and advertising on the Services, as well as on other websites you visit and other applications you use. The ads may be based on various factors such as the content of the page you are visiting, information you enter such as your age and gender, your searches, demographic data, user-generated content, and other information we collect from you. These ads may be based on your current activity or your activity over time and across other websites and online services and may be tailored to your interests.
Third parties may also place cookies or other tracking technologies on your computer, mobile phone, or other device to collect information about you as discussed above. These third parties (e.g., ad networks and ad servers such as Google Analytics, DoubleClick and others) may also serve tailored ads to you as you use the Internet and Internet-connected applications, and access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Services to assist in this activity.
Please note that if you exercise the choices above, you will still see advertising when you use the Services, but it will not be tailored to you based on your online behavior over time.